A message to our customers about Coronavirus
As we monitor and learn more about the spread of Coronavirus in our city and across Australia, we want to be transparent about what we are doing to protect our customers and employees.
We have been working behind the scenes to make it easier for our customers to interact with us online. Our Customer Relations team is ready and waiting to answer all of your questions.
Not only have we embraced online for our customers, but we have also made big changes in the way we communicate internally between staff and departments. We have enhanced our technology and moved our processes online to minimise face-to-face contact.
We have also enforced strict hygiene procedures across every aspect of the service journey.
We have introduced steering wheel and gear shifter wrapping.
Vehicle keys are being placed in plastic zip-lock bags.
Our waiting areas are cleaned frequently and we have removed refreshments.
Our staff are wiping down reception benches between each customer visit.
We can also take payments over the phone and in store using a cardless function.
During these uncertain times, it’s important to stand together and support each other. We are a 100% locally owned and operated Townsville family business that has been supporting this industry for over 40 years.
We will stand with our communities through the tough times and ask for the same support in return.